Frequently Asked Questions

Everything you need to know about your next favorite pair of shoes.

How do I determine my correct shoe size?

We recommend referring to our comprehensive Size Guide available on each product page. Since fit can vary by style, we provide specific measurements and fit notes (e.g., 'runs large') to help you find the perfect match.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn footwear in its original packaging. If your shoes don't fit or meet your expectations, you can initiate a return or exchange through our online portal.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your delivery status.

Do you offer international shipping?

Yes, Julz Shoes ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.

What materials are used in Julz Shoes?

We pride ourselves on quality craftsmanship. Our collections feature a variety of premium materials, including genuine Italian leather, sustainable vegan alternatives, and high-traction rubber soles for durability.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.